If you received an email stating your order has been fulfilled but a tracking number was not included your order is still processing through one of our shipping and distribution points. Once shipped, our smart shipment system will send you a separate email with a tracking number. Processing usually takes 2-3 business days but can take up to 5-8 business days on certain items. Please keep in mind, due to iuly.com offering unconditional free shipping on all items in our catalog, shipping times can be between 5-12 business days not counting weekends.
We have multiple shipping and distribution points throughout the USA and some foreign shipping and distribution points. When you place an order, based on your geographical location our system calculates the closest warehouse to your delivery address and ships your item from that warehouse. This is all based on product availability if the closest warehouse to you doesn't carry what you ordered its shipped from the next available warehouse. We stock most of our inventory in multiple locations therefore we are able to deliver your purchase in an efficient and timely manner. Please keep in mind, if you ordered multiple items, they might be shipped to you in separate parcels.
We strive to ship all order as quickly as possible, we ship some orders same business day. Depending on what you ordered, your order size and you geographical location it can take between 1 to 4 business days to process your order. Once processed, it usually takes between 5-12 business days to reach the customer depending on the delivery location. During unusually busy weekends or holidays, it can take orders longer to the reach the customer due to shipment delays or warehouse delays.
Depending on availability of the items you ordered from the closest available warehouses to your location. Some order are shipped from different warehouses therefore you may receive your order in several shipments usually on the same day. We do this to optimize our supply chain and cost, so we can offer free shipping on all items we sell at iuly.com to all customers.
iuly.com offers unconditional free shipping on all items we sell and some of the most unbeatable prices on the internet. We do offer coupons from time to time on special items but we strive to have great prices all the time!